SERVPRO Saved the day! We will forever be grateful for their hard work and how very professional they are. 

SERVPRO Santa Ana South came into our home at a time we felt our world was crumbling! Not only was there water damage to our home , but then they found mold! Jose took care of us and kept in contact with us through each step of the process. We are so grateful to have had SERVPRO working in our home. They have great customer service and Jose made sure we were back in our home quickly ! I would definitely refer them to friends and family, and would use them again! 

I want to commend you on an excellent work done by your mold remediation team on my property. They were punctual, polite, and efficient. They explained what was going to be done, did it, and left the place clean and reconditioned. Many thanks for an excellent job. You made a very unpleasant task as pleasant as it could be. 

"I want to tell you that Jose Payan is a credit to your institution. His response to our flooded basement problem was beyond excellent. 

After receiving several proposals for the old remediation, the main reason I chose to go with SERVPRO is Jose Payan, his presentation and his warm smile. "

I would like to thank Tom, and all the employees at SERVPRO Santa Ana, This unexpected and unpleasant situation was taken care of in a timely and professional manner and resulted in a very satisfactory outcome. My room looks better than ever with the new cabinets and counter top.

We have been working with Jose Payan (their project manager) directly and felt at ease knowing someone as professional and well knowledgeable about the process was able to help us. He was able to help us with our very first claim with Farmer's Insurance and provided continuous communication to keep us calm and trustworthy to know that our home is safe and sound and in good hands with ther SERVPRO team. Jose even provided that extra sense of security by providing an almost 24 hour/ 7 day contact number for us to contact if there are any questions or concerns that would arise (we have contacted him quite a bit!).

In other words we highly recommend them and would definitely come back to them if their services are needed.