What our Customers say...

Testimonials

I never thought I’d be impressed by home restoration, but with the equipment and knowledge of the SERVPRO staff in my house, I was blown away by the outcome. Amazing work. 

Even with a widespread disaster through the whole neighborhood, your team arrived at our home quickly with the equipment to keep the damage from getting worse. Excellent job. 

We wasted a lot of time searching for the best restoration company, and to save you that headache, trust these professionals to do it right. 

I didn’t realize SERVPRO worked with our insurance company, and we were able to get our claim approved and the work started immediately. 

More people should know about the fast response and expertise of your professionals. You made this whole process so easy for my family. 

It’s hard to leave your home in the care of someone else when it's damaged, but we knew right away that our property was in good hands. 

This team of people are extraordinary, very professional, very kind, and have great customer service. Jose always had a smile on his face, and made it very comforting at a difficult time. 

SERVPRO Saved the day! We will forever be grateful for their hard work and how very professional they are. 

SERVPRO came to our rescue in the middle of the night !! The heavy rain has washed through our business. leaving us worried at what to do. My insurance company recommended SERVPRO Santa Ana South and they were there within the hour. They were delightful to work with and met all of our expectations and more! I can't thank them enough! 

SERVPRO Santa Ana South came into our home at a time we felt our world was crumbling! Not only was there water damage to our home , but then they found mold! Jose took care of us and kept in contact with us through each step of the process. We are so grateful to have had SERVPRO working in our home. They have great customer service and Jose made sure we were back in our home quickly ! I would definitely refer them to friends and family, and would use them again! 

My insurance company recommended SERVPRO to me and I decided to give them a shot. With having fire damage to my house I was very stressed out and they made the process so much easier for me. Shannon took the time to walk me through the whole process and was available when I had any questions or concerns. They packed up my house and got it ready for repairs.
Through this stressful experience I'm glad I chose SERVPRO, thank you guys!

Very loyal,trustworthy, professional family orientated business, with great employees who care about customers homes and personal items.



   

SERVPRO Santa Ana South truly made it "Like it never even happened." for my family and me ! Thank you SERVPRO 

Just wanted to inform you regarding Juan and Albert cleaning up my home after a water leak. They were prompt, informative, professional, and did a wonderful cleanup. I would recommended them and your company when I am asked about this situation. 

I just wanted to drop a note regarding the outstanding performance of your employee Albert Bravo he was nothing but very cordial, courteous and professional. As in the words of my wife he was awesome! You have a very good employee and I would certainly send him out on other jobs with confidence that he will represent SERVPRO Santa Ana South with the outmost professionalism. 

A quick Note to express my appreciation for the outstanding customer service by the SERVPRO Santa Ana South team that attended our home water leaks. 

Jose,Juan,Tomas,Albert and Omar each exhibited professionalism and performed extremely well given the horrendous conditions that existed in the slab and pinpoint pipe leak in our home. 

My insurance company recommended SERVPRO to me and I decided to give them a shot. With having fire damage to my house I was very stressed out and they made the process so much easier for me. Shannon took the time to walk me through the whole process and was available when I had any questions or concerns. They packed up my house and got it ready for repairs.
Through this stressful experience I'm glad I chose SERVPRO, thank you guys!

Very loyal trustworthy professional family orientated business, with great employees who care about customers homes and personal items.

I want to commend you on an excellent work done by your mold remediation team on my property. They were punctual, polite, and efficient. They explained what was going to be done, did it, and left the place clean and reconditioned. Many thanks for an excellent job. You made a very unpleasant task as pleasant as it could be. 

"I want to tell you that Jose Payan is a credit to your institution. His response to our flooded basement problem was beyond excellent. 

After receiving several proposals for the old remediation, the main reason I chose to go with SERVPRO is Jose Payan, his presentation and his warm smile. "

We write in to express our gratitude and appreciation as well as commend the service provided by Jose Payan, Juan Zapata and Alberto Bravo recently. Jose responded to our residence to evaluate the situation, then had Juan and Alberto respond for cleanup. All three were very courteous, professional and helpful during a stressful time for us. 

SERVPRO of Santa Ana far exceeded my expectations of what great customer service is all about. We had a water leak in our kitchen and Jose was out to inspect the damage within 90 minutes of us calling him. He walked us through what the entire process would be, stayed at our house until the repair crew showed up, and checked in regularly to make sure things were going smoothly. The gentlemen who did the actual water restoration again, exceeded our expectations. They were courteous, prompt and so very friendly. We were so impressed with the service we received, that we went with the sister company they have to do all of the repair work. We are in the midst of that project now, and have again had just above and beyond excellent service. We feel very fortunate to have found SERVPRO of Santa Ana and will recommend them to any and all!!

I would like to thank Tom, and all the employees at SERVPRO Santa Ana, This unexpected and unpleasant situation was taken care of in a timely and professional manner and resulted in a very satisfactory outcome. My room looks better than ever with the new cabinets and counter top.

"The work completed by SERVPRO Santa Ana exceeded our expectations. And Although we cross our fingers and hope that the buildings we work with won't experience substantial losses, it is unfortunate really. Thankfully, we have been able to count on SERVPRO Santa Ana on more than one occasion."

"They saw us through the trauma, the flood, and its consequences, and helped to make us whole again."

"They were Excellent!"

You met the deadline established and my overall experience with your company was excellent! I would not only use your company again, but would recommend it to friends and family.

"We were very fortunate to call her first suggestion SERVPRO from Santa Ana as Debbie said they were very good and she felt they would respond immediately. And respond they did! Using this company is a valuable asset for anyone. We highly recommend them and their overall work."

 

 

"To Whom it may concern ,

Jose and his team from SERVPRO Santa Ana were a fantastic and professional team to work with. They showed up promptly for an initial inspection and quickly got to work drying out our bathroom leak. They were always on time and worked around our schedule. They were courteous to our home and kept the demo mess to a minimum. They left the bathroom clean and free of excess debris. Plus they were kind and courteous. Jose will be our first call should anything happen in the future.

Ryan Grossheim "

We have been working with Jose Payan (their project manager) directly and felt at ease knowing someone as professional and well knowledgeable about the process was able to help us. He was able to help us with our very first claim with Farmer's Insurance and provided continuous communication to keep us calm and trustworthy to know that our home is safe and sound and in good hands with ther SERVPRO team. Jose even provided that extra sense of security by providing an almost 24 hour/ 7 day contact number for us to contact if there are any questions or concerns that would arise (we have contacted him quite a bit!).

In other words we highly recommend them and would definitely come back to them if their services are needed.

I cannot imagine what it would have been like to go through this fire without them. Not just anyone would have been able to do what this team did. The thoroughness and attention to detail was remarkable.

Enrique and his team were absolutely terrific; punctual, polite, hard-working, helpful, efficient, etc. They are very young men and you should be proud of them.

SERVPRO handled the entire incident, start to finish, with professionalism and in a timely manner.

We highly recommend Santa Ana and God forbid, if we ever have a problem of this nature in one of our other malls, we will only contact SERVPRO Santa Ana.

We count on Santa Ana and continue to highly recommend the company as they turned over a $150,000 high rise fire in just one month. The work was exceptional, including every detail each of our individual clients had requested.

After the fire, it looked like a new house inside, even better than when I purchased it 35 years ago.